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HomeMy WebLinkAboutBusiness Intelligence and Data Coordinator Job DescriptionCITY OF MONROE JOB DESCRIPTION BUSINESS INTELLIGENCE & DATA COORDINATOR Supervised By: Assistant City Manager/Finance Director Supervises: Assigned subordinate personnel Position Summary: Under the supervision of the Assistant City Manager/Finance Director, this position would assume responsibility for data management, reporting, business analytics, systems integration with City enterprise technologies including GIS, electronic document management and workflow, and other computerized management solutions. The position would outreach and coordinate with the County and other public units of government to ensure data is accessible to support decisions, and training resources are available, adding value to decision support functions and activities. Position will lead cross-functional teams spanning multiple departments in crafting approaches to solve complex business problems and achieve excellence. Apply advanced business analysis, project management, business process improvement and innovation tools and techniques. Initiate and foster excellent relationships with internal and external customers. As a principal internal consultant and trainer, play a key role in embedding improvement and innovation throughout the organization. Trains, supervises, and assigns staff to specific projects. Essential Job Functions: An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties that the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. 1. Innovation & Organizational Excellence: Identify improvement opportunities and lead cross-functional teams on a variety of technology-related initiatives to help achieve organizational excellence, using advanced skills in one or more of the following: a) Process mapping and analysis b) Requirements identification and system design, testing and deployment c) Technology training and support d) Survey and business intelligence analysis e) With limited supervision and self-initiation, designs and implements complex project and program approaches that will achieve the desired objectives and enhance city efficiency, effectiveness and/or responsiveness. Guide citywide departments in managing the innovation process from discovery, needs assessment, requirements definition, to successful implementation. 2. Leadership and Consulting a) Serve as a principal technology/process improvement consultant for internal city stakeholders, addressing a wide variety of complex topics and needs. b) Lead and empower department, cross-functional and potentially cross- jurisdictional teams to achieve excellence using both tried-and-true best- practices and new innovative approaches to facilitation, project design and problem solving. c) Establish and maintain collaborative relationships with key partners. d) Effectively manage a substantial portfolio of projects, while requiring minimal supervision. e) Participates in employee interviews and provides input in the hiring process. f) Assigns personnel to specific projects in recognition of knowledge and experience. 3. Training and Support a) As a training leader, enhance the City's capability and capacity for improvements and efficiency by crafting training and support materials, hosting training sessions, developing online learning tools, and providing one-on-one support for key software systems, process improvement and innovation methods, and other initiatives. b) Arranges staff training, monitors performance, and may initiate additional training, recommends discipline as needed, or other personnel actions as required. 4. Other Initiatives a) Represent the City on internal and external initiatives where the City is a stakeholder. b) As needed, respond to work requests that do not directly fall into the categories above but require a similar level and type of skills. Required Knowledge, Skills, Abilities and Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. • Considerable knowledge of Governmental organizations, administrative procedures, and operations. • Advanced knowledge of key concepts and best practices preferred in three or more of the following core competency areas, at least one of which must be related to technology: • Business intelligence, data analysis, statistics and/or survey analysis. • Technology requirements definition, analysis, and management. • Translation of technology requirements into functional specifications. • Database/Technology system development, testing, and implementation. • Training/support in the use of technology systems. • Program Evaluation (normative and formative evaluation techniques).Design thinking and approaches to innovation. • Proactive leadership, teambuilding, and/or facilitation. • Program Development (design, development, and/or implementation of new • Understanding of, and demonstrated ability to apply, advanced skills associated with three or more core competency areas mentioned under Technical Knowledge. • Ability to identify when alternative technical options and shifts in approaches may be needed to achieve project objectives successfully (such as when changes in scope are needed or other issues arise), and to make such transitions successfully. • Ability to use technical skills to develop recommendations for improvements. • Effectively collaborate and work as a team member to accomplish objectives. • Complete complex assignments on time with a high degree of quality. • Ability to anticipate change and create plans to meet those challenges. • Effectively and efficiently organize, direct, and coordinate projects, using project management methods and tools. • Demonstrated ability to coordinate complex meetings and projects and independently bring them to a successful conclusion. • Work independently after receiving initial guidance. • Accomplish complex project goals while managing to meet project deadlines. • Ability to handle a substantial portfolio of projects successfully. • Ability to listen and record key meeting findings, including key discussion points, areas of agreement or disagreement, and next steps. • Demonstrated ability to handle confidential information in a sensitive manner. Excellent written and oral communication skills, including facilitating highly- charged conversations with various people and entities on complex, problematic topics. • Cultivate, foster, and maintain positive relationships and trust with internal and external stakeholders at all levels of the organization. • Demonstrated ability to successfully secure project buy-in, using skills of influence, negotiation, and participatory project approaches, mentor and coach colleagues on project teams. • process performance, customer feedback, and other challenging topics, so that they become invested in improvement. Skill in surfacing and resolving conflicts constructively. • Ability to listen well to others, ask appropriate questions, and glean insights and appropriate meaning from what others say. • Advanced capabilities to prepare clear and accurate reports and other deliverables Minimum Requirements: • business administration, data analysis, quantitative methods/analysis, public administration, program evaluation, or other relevant field. • Professional Development Training or Certificates: Training or certifications in the domains of Business Analysis and/or Software Project Development Methods required. • Five (5) years of professional career experience in core competency areas. • • Other experience preferred: SQL Database Experience; Visio or other process mapping software; MS Project or other Project Management software; SPSS or other survey software. • maintain one throughout employment. • Experience with databases, programming languages, and/or business intelligence tools. • Experience working with BS&A software applications. • Experience with MS Visio, project management software, survey, or statistical analysis software. • Experience in project management, team facilitation, leadership, and organizational management principles. • Extensive experience leading cross-functional teams. • Public sector experience. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, ability to stand, sit, type, talk, crouch, kneel, see and hear, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 25 lbs. without assistance. Accommodation will be made, if needed, for office employees required to lift or move objects that exceed this weight. The employee regularly works on-site and off-site. Site visits to various City facilities, meetings, and trainings in various City locations.